Returns & Exchanges Policy for seroxcult.com

Last Updated: [Date]

1. Return Eligibility

  • Items must be returned within 14 days of delivery
  • Products must be unused, undamaged, in original packaging with all tags attached
  • Proof of purchase (order number/email confirmation) required

2. How to Initiate a Return

  1. Log in to your account at seroxcult.com/returns
  2. Complete the return request form
  3. Pack items securely in original packaging
  4. Ship using a trackable method (return shipping costs apply)

3. Refund Processing

  • Refunds issued within 5-7 business days of receipt
  • Original payment method will be credited
  • Shipping fees are non-refundable

4. Exchanges

For size/color exchanges:

  1. Select “Exchange” during return process
  2. Specify preferred replacement
  3. We’ll ship new item after receiving your return

5. Non-Returnable Items

Cannot be returned:

  • Final sale items (marked “SALE”)
  • Customized/personalized products
  • Intimate apparel (hygiene reasons)

6. Damaged/Defective Items

If you receive a defective product:

  1. Contact us within 48 hours of delivery
  2. Provide photos/video of the issue
  3. We’ll arrange a free return label

7. International Returns

Customers outside our primary market:

  • Responsible for return shipping costs
  • May incur customs fees
  • Refunds processed in original currency

8. Return Status

Track your return at seroxcult.com/track-return